AI and Customer Experience – how does it work?

Our Principal Scientific Advisor, Maarten Stol, will participate in this webinar hosted by Emerce.

Automation and AI can dramatically improve the customer experience. Questions that have traditionally been answered by humans are now being answered more quickly and accurately by a chatbot, virtual assistant or automated message.

Marketing and customer services are all about data, however this only works when you focus on ensuring a better interaction and human connection. Your customers can choose which channel they communicate with you on And you know your customers well enough to solve his or her problems before they occur.

How can technology help you get to know your customers better? How can you communicate with customers based on AI? In short, how do you use technology and AI to grow your organization?

Themes that will be covered include;
– CX trends
– AI technology
– Omnichannel

Sign up for the webinar here.